Conversation with Accountant – Accounts department

  • Name: Mr. Yogesh Thakur
  • Designation: Accountant – Accounts
  • Training: Advanced Financial Management
  • Institute: Administrative Staff College of India, Hyderabad
  • Date: 11th – 13th February 2019

You recently attended a course on Advanced Financial Management. How was your experience?

Course was very useful and the content of the course was very good. It helped me in improving my knowledge about financial management. The latest updates on GST in the course were very useful to know the current situation of our country. The overall experience was very good. The food, boarding and lodging facilities were up to the mark and everybody liked it. I think everyone should attend similar kind of trainings.

Do you think this course helped you in your current role and how do you relate this course to your daily life (personal and professional)?

This was a technical course related to my field, it gave me a chance to learn about GST and work towards the financial aspects of the role I have been given in CIDCO. The learnings from this course is surely going to contribute in my daily activities. The case studies discussed during the training were highly relevant to my current role of handling proposal section. For example, one of the case studies was on credit rating of the companies. CIDCO is financing some major projects and we prepare the abstracts. So, the ways to judge and analyse the situation of a market, taught during the training, will definitely help me in my current profile.

Who were your fellow participants and how was your interaction with them?

Participants came from different institutes and organisations in all over India. All the participants were senior managers working in the finance department of different public sector organisations. It was very fruitful to share my thoughts with them because but they handle multiple tasks and in CIDCO we have a very typical kind of work. Some of them were from Indian Navy and Indian Railways as well and they were handling projects of big budget. The participants came with varied experience, for example, some people working on purchases were handling purchases at the national level. I also got to discuss about e-portals that many government organisations are now using.

What was the best part of this training? If you want to highlight anything in particular.

There were many relevant case studies. I feel that the special lecture on GST and Taxes Law from a person from the GST’s core team responsible for forming the GST was excellent and very helpful. We had lot of queries and they managed to resolved almost all of them.

How do you think if other CIDCO employees go for similar course would be benefitted?

Yes, I definitely recommend this course for all the employees in CIDCO’s Accounts Department because this is a very relevant course for our department.

What are your views about implementation of Ujjwal in CIDCO?

After the introduction of Ujjwal attending a training has become much easier. Earlier we had to go to different Institute’s website and scroll hundreds of courses. However, in Ujjwal, one can find all the courses from different institutes under one platform and it is so easy to select them. You just have to select three courses as per your interest and your role in CIDCO. I really want to thank the training portal team for providing us such a wonderful platform.

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Conversation with Deputy Chief Fire Officer – Fire department

  • Name: Mr. Vijay Shantaram Rane
  • Designation: Deputy Chief Fire Officer, Fire
  • Training: The winning edge: communication strategy for leaders
  • Institute: Indian Institute of Management, Ahmedabad
  • Date: 24th – 29th September 2018

You have recently attended a course on Leading with Emotional Intelligence. How was your experience?

The training was very good. They had specified expert faculties for all the topics. One of the faculties asked us to share my experience regarding strategic management. Out of many emergency cases I experience, I got a chance to explain one of the strategy management technique I used in case of an emergency.

Do you think this course helped you in your current role and how do you relate this course to your daily life (personal and professional)?

Despite the fact that the course is not so relevance with our job in the fire department, the way they taught us has turned out to be highly beneficial. The course was on communication strategy for leaders and in my current position the learnings of this course is helping me a lot. This course has helped me in understanding the difference between perception and reality. I believe the skills that I learnt will help me in taking better decisions in the future.

Who all were the participants and how was your interaction with other participants?

Most of the participants were from different MNCs. The interactions with them led to many healthy discussions. For every task or assignment, we were divided in groups. The discussions and interactions within the group during the exercises helped us know each other and share our ideas.

What was the best part of this training? If you want to highlight anything in particular?

The participants were divided in groups of 4-5. After the lecture, the members of the team were instructed to gather in a room and prepare for the next day. The best part of the training was that we were kept busy all the time. It was made very clear that their idea is to make the participants learn and not take the training casually.

How do you think if other CIDCO employees go for similar course would be benefitted?

I would suggest this course for the top line leaders of all the departments in CIDCO. As far as my department is concerned, my recommendation would be to have more technical courses relevant to our field.

What are your views about implementation of Ujjwal in CIDCO?

I am highly satisfied with Ujjwal services and I am willing to go for a next training again soon. I would also like to thank our management to provide us such a great opportunity.

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Conversation with Assistant Law Officer – Legal department

  • Name: Ms. Poonam Amardeep Shinge
  • Designation: Assistant Law Officer, Legal
  • Trainings:
    1. Understanding Environmental Laws for Better Compliance; Centre for Science and Environment, Alwar; 18th – 22nd September, 2017
    2. Communication, Presentation Skills and Report Writing; Indian Institute of Management, Indore; 14th – 16th January 2019

You have recently attended a course on Communication, Presentation Skills and Report Writing. How was your experience?

I have done two residential trainings through Ujjwal. My training experience in both the trainings was excellent. The first training was on Understanding Environmental Laws for better Compliance in Centre for Science and Environment. The faculty in this training were very good and made the topic very simple. The second training in IIM, Indore also had excellent faculty.

Do you think this course helped you in your current role and how do you relate this course to your daily life (personal and professional)?

The content taught in my second course on communication and report writing is a part of my current profile and has helped me a lot. In my daily routine, I have to give my opinion on different files. Report writing training has played an important role in improved my writing and communication skills. Apart from these two trainings, I have also attended a customized training on RTI which was also very helpful. The first course I attended hasn’t been so useful in my daily work as of now but it might be useful if I am transferred to some other department.

Who all were the participants and how was your interaction with other participants?

The participants were from different organisations, both public and private. They were from different fields like planning, engineering, scientists, etc. In both the trainings, I got many opportunities to have discussions with the fellow participants.

How do you think if other CIDCO employees go for similar course would be benefited?

Of-course, especially the course on communications, presentation skills and report writing is highly relevant for CIDCO Officers and I strongly recommend it.

What are your views about implementation of Ujjwal in CIDCO?

Ujjwal team is doing a great job in helping CIDCO in its Capacity Building model. It will go a long way.

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Conversation with Deputy Planner – Planning Department

  • Name: Ms. Pranali Hemant Kubde
  • Designation: Deputy Planner – Planning
  • Training: Sustainable Habitat
  • Institute: National Institute of Technology, Nagpur
  • Date: 7th – 12th January 2019

You have recently attended a course on Sustainable Habitat. How was your experience?

My experience with the training was very good and informative. The training was very well planned. It was a 5 and a half day programme with many faculties to supervise us. Every day we used to get exercises based on the lectures given during the training. On the last day, we were asked to give an exam. So, I must say that the training programme was very well organised.

Do you think this course helped you in your current role and how do you relate this course to your day to day life personally as well as professionally?

I selected this training because I felt it was related to my work profile. During the training programme I was introduced to many concepts related to planning field useful in our daily work in the planning department. Some of the best practices taught can be implemented in our projects for better results. Currently, I am working on city planning for Palghar New Town and I am trying to incorporate few learnings from this training.

What was the best part of this training? If you want to highlight anything in particular?

One of the faculty from Hyderabad has created a huge pond with the help of his students in the University itself, it helps the university in solving their water problem. Through the years, many endangered species can be seen around the pond now. Currently, many villagers approach him to learn this technique and solve the water scarcity problem. It was a very good learning for me and one of the best parts of the training.

Who all were the participants and how was your interaction with other participants?

Most of the participants were lecturers, few of them were planners and architects as well, from both public and private sectors. We used to discuss many city level problems and their probable solutions. It used to be a healthy discussion, different people had different views. These discussions resulted into a lot of knowledge sharing.

How do you think if other CIDCO employees go for similar course would be benefitted?

Yes, of-course this is a very relevant course and I would suggest it to all planners and engineers working in CIDCO.

What are your views about implementation of Ujjwal in CIDCO?

The kind of training provided through Ujjwal is really required. It helps us in enhancing knowledge, makes us aware of real situations and keeps us updated. These kinds of trainings also help us in interacting and learn from different organisations. I must say that Ujjwal has given us a platform that was really necessary.

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Conversation with Assistant Executive Engineer – Engineering Department

  • Name: Ms. Shanta Panicker
  • Designation: Assistant Executive Engineer- Engineering
  • Training: Leading with Emotional Intelligence
  • Institute: Administrative Staff College of India
  • Date: 22nd – 26th October 2018

You have recently attended a course on Leading with Emotional Intelligence. How was your experience?

It was good. The stay was comfortable; the institute had arranged our pickup from the airport and drop at the hostel. The sessions were interactive and highly informative.

By conducting some of the sessions in role-plays, they tried explaining us the kind of leaders we are, if we are task oriented or people oriented. For the role-playing exercise, two participants were asked to play the role of a boss and his subordinate. As per the scenario given to the participants, they developed a conversation to negotiate. In this case, it was about asking for a leave and if the boss should sanction it or not. The faculty analysed the conversation and commented if it was the proper way to negotiate or not. They emphasized that a boss should always be a good listener and should always give a chance to his subordinates to explain his point of view. They also commented that, when taking a leave, it is not a good practice to ask personal reasons of his/her sub-ordinates.

Do you think this course helped you in your current role and how do you relate this course to your day-to-day life personally as well as professionally?

To complete a task, the current practice in my department in CIDCO involves asking the time required by the subordinates, deciding the schedule accordingly and submitting it to the higher officer. The problem I face here is that, to finish the assigned tasks, my subordinates take more time than planned. So in any unprecedented event, it gets difficult to assign additional work to him or her as they already have some pending work. By attending this training programme, I feel more equipped in handling such situations. Now I listen to my subordinates patiently and decide accordingly.

During one of the training sessions, one of the faculty having worked in Australia said that we Indians are very emotional and are influenced easily. Therefore, there is a need for us to be more assertive and not let anyone take advantage of it. This training helps us handle situations like these and negotiate effectively.

Who all were the participants and how was your interaction with other participants?

The other participants were mostly from the public sector. We got along really well, we used to go out together and discuss serious matters as well.

What was the best part of this training? If you want to highlight anything in particular.

There was a very good case study on negotiation. For the exercise, two participants in the role of a buyer and a seller were selected, they were then asked to negotiate in a given scenario. Through the conversations, we learnt how to negotiate; it was an interesting exercise. We also learnt that sometimes if we cannot get the best deal then it is better to go for the second best. As of now, I do not deal with negotiations in CIDCO but in the future when I deal with situations that require negotiations, I am sure I will be able to handle it after this training.

How do you think CIDCO employees will benefit if they go for a similar course?

When I was working with the Data Centre, we had worked on tendering but never got the adequate response. I feel CIDCO needs to work on negotiations and hence, this training will help our officers to deal with negotiations. I suggest that CIDCO’s middle and higher-level managers dealing with local public should attend this training.

How is the programme different from other programmes you attended?

I have attended many technical courses in the past, so this time I decided to go for a managerial course and I must say I am fully satisfied with the training.

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Conversation with Marketing Manager – Marketing Department

  • Name: Ms. Margaja Kiran Killekar
  • Designation: Marketing Manager II- Marketing II
  • Training: Creativity, Problem Solving and Decision Making
  • Institute: Indian Institute of Management, Lucknow
  • Date: 26th – 30th November 2018

You have recently attended a course on Creativity, Problem Solving and Decision Making. How was your experience?

I have attended a training from IIML earlier as well. Just like the previous trainings, this was equally good. They have an excellent faculty. The main topics covered during the course were understanding problem solving and decision making process, ways to analyse a situation, understanding an alternate thinking process, benefits of solving problems, identifying and overcoming the barriers in the decision-making process, leadership and more. The activities in this training included projects, activities, group discussions and problem solving.

Among all the activities, a group assignment was given to us. The activity involved making a tower from minimum cost and achieving maximum benefits ins a limited time frame. We had to purchase things for the project and complete it. Mr. Sanjay, an IAS officer gave an excellent lecture. A movie on 26/11 was screened and explained in detail. A half day tour of the city along with the guide was an icing on the cake.

Do you think this course helped you in your current role and how do you relate this course to your day to day life personally as well as professionally?

After attending this training, I feel more confident in completing my tasks at work. Recently, I had a meeting at CMs office and I was confident enough to face the issues discussed in the scheduled meeting. I can feel these changes in myself after the training. My personality has developed and I am more positive towards my professional life. Now I can proudly say that I am becoming a good manager day by day.

Who all were the participants and how was your interaction with other participants.?

There was a mix of public and private sector, participants were from Coast Guard, BPCL, Banks, etc. All the participants were very friendly and supportive. Knowledge sharing and Hand-holding among the participants also took place. I come to know about the working style of other organizations.

What was the best part of this training? If you want to highlight anything in particular.

Groups of two participants were made for an assignment on leadership style. One was asked to be a leader and the other one as a follower. The follower was blind folded and had to follow the instructions from the leader. This act helped us to learn that one should believe, listen and follow his leader to achieve success in any team work or project.

How do you think if other CIDCO employees go for similar course would be benefitted?

I definitely recommend this course to all CIDCO officers especially DO and above.

How is the programme different from other programmes you attended?

I have attended many trainings in the past and two trainings through Ujjwal in IIMA and IIML. The arrangement and assistance provided by Ujjwal training cell is really appreciable and certainly trainings in IIMs are the best.

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Conversation with Development Officer – CUC

  • Name: Mr. Vishal Dhage
  • Designation: Development Officer – CUC
  • Training: The winning edge: communication strategy for leaders
  • Institute: Indian Institute of Management, Ahmedabad
  • Date: 24th– 29thSeptember 2018

You have recently attended a course on The Winning Edge: community strategy for leaders. How was your experience?

Just like any other management student, I also wanted to get admission in IIMA but didn’t succeed. Therefore, when I came to know about CIDCO’s training portal and IIMA as one of their empanelled institutes, I decided to apply for a training there.

The best part of the training was that it was really exhaustive and hectic; they never gave us enough time to catch our breath. The assignments were emailed to us prior to the starting of the course. To prepare for the sessions in advance, the faculties used to provide the study materials a day before. They instructed us to do group discussions based on the study material given. This used to set the tone of discussions the next day.

When asked to gather at the reception, the chair of the course arrived 5 minutes earlier. Things like thesemade us understand the importance of time management andset the tone for the rest of the training. All the sessions started punctually as per the schedule, they were very interactive and based on case studies. However, the lectures usually extended to longer hoursthan the given schedule.

Do you think this course helped you in your current role and how do you relate this course to your day-to-day life personally as well as professionally?

Yes, it has changed my thought process in many aspects. I work in the anti-encroachment department; when I go for a demolition drive, I face many people trying to oppose the drive. Being a leader of a team of 50 personnel  I need to be very cautious about every decision I make. There has been cases where I have taken decisions that were the need of the hour. This course gives us the capability to take such quick decisions. With the help of the skills acquired, I am able to take decisions that saves my team from any sensitive situation and enables them to vacate an area peacefully.

Persuasion was another aspect I learnt. For example, instead of writing a letter and simply marking it to the concerned person, I now keep track of all the letters and follow it up regularly. I am observing this one change in me after the training. I am now more enthusiastic for my job and my duties.

Who all were the participants and how was your interaction with other participants?

People from both private and public sector attended the course. People from CSR, senior level officials and other diverse fields were also there. My group of five people had equal distribution from both the sectors.We came to know a lot about each other’s work culture.

By interacting with the participants from the private sector, I came to know about their impression of how public sector works. It was clear that the basic functioning may be different but taking the right decisions is necessary in both the sectors.

What was the best part of this training? If you want to highlight anything in particular.

After completing my five days course, I felt that I have achieved many things that I had missed earlier. The training gave me an alternate ideology and changed my thought process completely. We learnt to look at every angle and always be aware of our surroundings.

There was a case study regarding ethical values thatincludedtender processing. We were divided into four groups and each group had adifferent opinion about that case. Finally, the outcome of the case was very different from what we thought. That was the kind of content, faculty and the level of participation present during the training.  The design of the case studies majorly accommodated the needs of the private sectors, however, a few case studies on ethics and values were relevant with both the sectors.

A case study based on a Marathi story came up on the kind of leadership quality that particular person had. The movie “Invictus” based on the life of Nelson Mandela was screened. They helped us learn the traits of the characters. In these interactive sessions, we discussed our perspective about the movie with the fellow participants and eventually concluded around a common understanding.  Active knowledge sharing and mixing happened during the training.

How do you think other CIDCO employees would benefit if they went for a similar course?

It is difficult to explain my experience from this training. Even if the fees of the courses is expensive, any person from management should attend at least one course offered by IIMA. In my opinion, all the senior officers in CIDCO should attend a training in IIMA.

How is the programme different from other programmes you attended?

Due to IIMA’s intense course structure, we never got a chance to explore the city. We stayed in the campus for the entire duration. However, I must emphasize that these five days added a lot of value in my career.There was a lot to take-away that I feel was missing in the other trainings I attended earlier.

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Conversation with Development Officer – Engineering Department

  • Name: Mr. Pramod Thakare
  • Designation: Development Officer – Engineering
  • Training: Creativity, Reinvention and Self Development for Global Managers
  • Institute: – Indian Institute of Management, Bangalore
  • Date: 12th – 16th November 2018

You have recently attended a course on Leading with Creativity, Reinvention and Self Development for Global Managers. How was your experience?

I am thankful to Ujjwal for giving me an opportunity to attend this training programme. The training was managed really well by the director of the institute. During the training, I realized that the institutes tries to connect the participants with the society instead of creating machine like managers. The Government of India identifies the importance of including emotional and spiritual management in the curriculum of a management institute; IIMB is one of the institutes that includes it in their syllabus.

The training programme started with campus orientation followed by a task where we had to introduce ourselves. A questionnaire was shared with us and we prepared a presentation based on our answers. In the introduction everyone talked about themselves, their professional achievements, future goals, strengths, weaknesses, etc. This session made us aware of others name, his or her achievements, strengths and weaknesses; it helped us in interacting with each other.

Do you think this course helped you in your current role and how do you relate this course to your day-to-day life personally as well as professionally?

Definitely. This training enhances our management skills. Currently, I am handling a team and also report to the higher management. So at times I work as a mediator and my role is to get the work done from my subordinates. All the members in my team are different, so I have to analyse their strengths and weaknesses before giving them any task. Without that one cannot optimally utilized their subordinates. After attending this training, I now study my team and distribute work accordingly for an effective output.

Who were the other participants and how was your interaction with other participants?

Except me, most of the participants were located around Bangalore and were from the private sector. After giving my presentation the other participants were astonished to know about the amount of work I have done and the work culture in government sector. They really appreciated my presentation. Most of the government organisations believe in a hierarchy and gives very little liberty to its employees, but CIDCO on the other hand believes in an open environment and gives a lot of liberty to its employees. Approaching the higher management is relatively easier here.

What was the best part of this training? If you want to highlight anything in particular.

One of the faculties started the lecture by telling his own life’s story. It was very inspirational to know about him, how he was directed to spirituality and how he found his guru/guide. Most of his lecture put emphasis on spiritual learning stating example from epics like Ramayana and Mahabharata.  He explained role of Krishna and Rama as managers.

How do you think other CIDCO employees would benefit if they went for a similar course?

Yes, I definitely recommend this course to all senior employees of CIDCO as they belong to the top management and are actively involved in decision making.

How is the programme different from other programmes you attended?

Many trainings that I attended in the past were technical. This was the first time I went for a management programme. This training helped me analyse and improve myself; it definitely helped me in developing my personality. This training taught us not to work as a machine and become good managers.

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Conversation with Development Officer of Estate – MTS II department

  • Name – Mr. Umesh Pote
  • Designation-  Development Officer, Estate – MTS II
  • Training- Managing self and others for higher performance
  • Institute- Management Development Institute, Gurgaon
  • Date- 11th – 13th December 2017

How was your experience attending “Managing self and others for higher performance” from Management Development Institute? Can you please detail out few topics that made it more interesting?

This was my first visit to Gurgaon, I am thankful to CIDCO and Ujjwal for giving me an opportunity to undergo this excellent training. The structure of the training was nice; it was very interactive and not theoretical. The accommodation and the premises was good. The faculties were well qualified and thorough with their subjects. Contributing to self-development and managerial effectiveness, the basic motive of the training was to enhance the understanding of others and ourselves at workplace. They had included case studies, interactive sessions and psychometric assessments for our self-assessment and understanding. The session on communication carried on a one-to-one basis and had direct interaction with other participants.

Do you think this course helped you in your current role and how do you relate this course to your daily life personally as well as professionally?

I joined CIDCO couple of years back so I am still new to this organization. Coming from a private sector job, for me CIDCO was a different world altogether. Initially, I faced a few difficulties adjusting to this environment. There were a few hindrances between my subordinates and me. Therefore, after coming back from the training, I started emphasizing on trying to understand others’ perspective by conducting regular meetings and by identifying the hurdles we face in our daily routine. One of the module on interpersonal effectiveness was also beneficial.

Although I am still assessing my efficiency after the training, but I can already see some improvements in my working style.

Who all were the participants and how was your interaction with other participants?

The participants were from different organisations, it was mix of Public and Private sectors. They were participants from Ministry of Defence, Barco Electronics, Indiabulls, Bosch Ltd., O. P. Jindal Global University and a few participants from Nepal as well. The participants from Nepal belonged to the banking sector. Different people from different backgrounds sharing experiences was a good opportunity to interact with them and learn from their experiences. We shared many ideas and our knowledge as well.

What was the best part of this training? If you want to highlight anything in particular.

Understanding self and others was interesting session. It was about understanding your personality, how personality affects your behaviour and working as a leader, how to deal with persons of a different personality types. JOHARI window concept gave us a clarity on how to enhance interpersonal effectiveness. It was very interesting and informative session.

Do you think a similar course will benefit CIDCO employees? If yes, how?

I would definitely recommend this kind of training to all middle and senior level management employees of CIDCO. Managing Self and others for higher performance will certainly help in motivating self & others through effective leadership styles. People from middle level has a crucial role to play in CIDCO. Effective communication & interpersonal effectiveness are important in this case. They have to interact with higher management as well as their subordinates.

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Conversation with Assistant Executive Engineer of Engineering Department

  • Name – Mr. Milind Bhangaonkar
  • Designation – Assistant Executive Engineer, Engineering Department
  • Training – Contract Management and Dispute Resolution in Engineering Projects
  • Institute – Engineering Staff College of India
  • Dates – 7-11th May 2018

How was your experience attending Contract Management and Dispute Resolution in Engineering Projects from Engineering Staff College of India, Hyderabad? Can you please detail out few topics that made it more interesting?

The course was very good. The faculties, having vast experience of more than 30 years, were selected based on their knowledge and experience on the subject. They were masters in their fields. The structure of the training effectively incorporated the wide topics in sessions of 2-3 hours. The faculties had high expertise to be able to explain the details of the topics within the limited time. All the lectures were very good but I would specifically like to highlight two lectures – First – the lecture on the first day about the Principles of Law of Contract and Indian Contract Act by Dr. Shaikh Nazim Ahmed Shafi. Being a lawyer, he had a good command over the subject. He had many examples and he thoroughly explained legal aspects for every detail in his lecture. Second – Lecture by Dr. P. Bhaskara Mohan, an expert in arbitration, is also a practicing lawyer in the High court and the Supreme Court. In his lecture, he taught a specific part on arbitration and conducted a simulation exercise. It was outstanding. In this exercise, I got the opportunity to be an arbitrator and our arbitration award was nearest to the standard award calculated by the faculty.

Do you think this course helped you in your current role and how do you relate this course to your day-to-day life personally as well as professionally?

The course is helpful because a significant portion of engineering projects require us to deal with the legal matters. On a daily basis, we handle many contracts where a possibility for a dispute related to contract management and law is always there. This course will be definitely helpful at some such point of time, not only for me but also for my colleagues working in CIDCO. Being an engineer, I have attended many trainings; however, simulation exercise like the one done here will be definitely helpful.

How is the programme different from other programmes you attended?

From all the trainings I have attended, many things made this programme unique. The campus had a nice ambience; it was calm, quiet and full of greenery and nature. The sessions were crafted according to the age group of the participants and the subjects. They were interactive, had many case studies and never felt over-loaded with lectures, especially the post-lunch sessions. The exercises during the sessions were helpful. The city tour after the sessions was a good way to keep us fresh and active for the next day. However, I would like to suggest them to avoid repetitions in the content of the subject. If they could review and add other topics, it will be more helpful.

Who all were the participants and how was your interaction with other participants.

There were 12 participants from all over India. In addition to CIDCO participants, some were from Military Engineering Services, Ordinance factory, Private sector and State PWDs. It was mix of public and private sector. We interacted well within the course. We collaborated during discussion sessions and worked together to come up with solutions for various issues.

Do you think a similar course will benefit CIDCO employees? If yes, how?

Definitely, a similar programme will be helpful. This programme can help the employees handle the contracts and disputes in work efficiently. It is always advantageous to know the current law, present scenario, amendments and the possible disputes in the workplace. Therefore, I would suggest this course for all levels of employees in CIDCO, especially to those dealing with contracts during their service tenure.

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